Frequently asked questions

Small-volume storage is designed for people who need to store more than they can comfortably keep at home, without renting a full-size traditional storage unit. Customers can start with a single crate and add more only when they need it.

Customers can start with a single storage crate, or a single approved luggage item, and scale up from there if needed.

No — CrateHouse suits short, medium or long-term storage, subject to the one month minimum storage period.

Yes. CrateHouse's East Perth facility is close to the CBD and Claisebrook Station, making it convenient for inner-city residents, apartment customers, FIFO workers and businesses.

Two crates cost $68.90 a month in total ($40.40 for the first, plus $28.50 for the second), and three crates cost $97.40 a month. Each additional crate after the first is charged at the same $28.50 rate.

The first crate is priced at $40.40 a month and every crate after that is $28.50 a month, so the average cost per crate falls the more storage a customer uses.

CrateHouse has a one month minimum storage period. After that, there is no long-term lock-in contract — customers can reduce their storage or cancel at any time.

Yes. After the one month minimum, customers can cancel their storage entirely or simply reduce the number of crates they're using, whichever suits their situation.

Storage is billed monthly using the payment method linked to the customer's CrateHouse account. If a customer adds another crate later, their account and ongoing monthly amount are updated accordingly.

CrateHouse's advertised customer prices are GST-inclusive unless stated otherwise.

Delivery and collection cost $49.50 each way. Delivery is optional — customers are welcome to bring belongings to the East Perth facility themselves at no charge.

There is no separate monthly service fee. Charges are based on the storage used, plus any optional extras such as delivery.

Luggage and bags are priced the same way as crates — $40.40 a month for the first item, then $28.50 a month for each additional item.

A standard CrateHouse crate is approximately 1.0 metre long, 0.6 metres wide and 0.5 metres high, holding a useful mix of boxes, clothing, bags and general belongings.

A single crate can typically hold a mix of items such as folded clothing, boxes, books, kitchenware, sporting equipment and seasonal belongings, depending on their size and shape.

This depends on what's being stored — most customers start with one or two crates. If more space is needed later, an additional crate can simply be added, so there's no need to predict the exact requirement upfront.

CrateHouse crates are designed to fit through most ordinary residential doors, corridors and apartment lifts. See our apartment storage page for more on this.

No. Belongings packed into a CrateHouse crate stay within that individually assigned crate, rather than being mixed with another customer's items.

Yes — CrateHouse crates are heavy-duty, weather-resistant and dust-resistant, and individually lockable, built for repeated transport and extended storage.

CrateHouse can store belongings such as clothes, books, boxes, luggage, sporting equipment, kitchenware, documents, seasonal items, office materials and suitable business stock.

Yes — these are among the most common items customers store at CrateHouse, subject to the normal storage conditions.

Most ordinary household electronics can be stored. Certain batteries and hazardous electrical items may be restricted, so it's best to check with CrateHouse if unsure.

Yes — photo albums, letters, trophies and similar sentimental belongings can be stored where they can be safely packed. See our sentimental and important items storage page for more.

CrateHouse is mainly designed for smaller belongings, so larger furniture may not fit inside a standard crate. Customers with specific pieces in mind should contact CrateHouse with the dimensions to check.

For safety and legal reasons, CrateHouse cannot store dangerous, explosive or highly flammable materials, fuel or gas bottles, illegal or controlled goods, perishable food, living plants or animals, or items likely to leak or produce a strong odour. Certain loose lithium batteries are also restricted.

Contact CrateHouse before storing it — it's much easier to confirm beforehand than to find out an item is unsuitable on arrival.

Yes — suitcases, travel bags and other luggage are stored as individual items at the East Perth facility, priced the same way as crates.

CrateHouse is built for luggage stored over weeks or months, unlike airport or shopping centre lockers, which generally suit a few hours or a single day.

Yes — CrateHouse suits travellers keeping luggage and belongings while travelling overseas, changing accommodation, or staying in Perth longer term without a fixed address yet.

Yes to both — CrateHouse can deliver empty crates for customers to pack, or customers can bring belongings directly to the East Perth facility themselves at no delivery charge.

CrateHouse delivers empty crates to the customer's home, apartment or workplace, the customer packs them, and CrateHouse collects the packed crates and takes them to the East Perth facility.

Yes, someone should be available to receive or hand over crates during delivery or collection — crates should not be left unattended outside a property or on the verge.

Yes. CrateHouse provides free onsite access to stored belongings at its East Perth facility, with no additional charge.

Advance notice is preferred, so CrateHouse can have the correct crate or items ready and make the visit as easy as possible.

Yes — individual crates can be accessed separately, so there's no need to go through everything just to retrieve one item.

Each crate has its own unique number, and contents notes can be recorded against individual crates. Customers can also view information about their storage and assigned crates through their online account.

CrateHouse's East Perth facility has CCTV and controlled access, and each customer's storage is individually assigned rather than freely accessible to other customers.

Yes — CrateHouse crates are designed to be individually lockable.

Yes — FIFO storage is one of the situations CrateHouse is particularly well suited to, giving workers a consistent place to keep belongings without a permanent Perth address.

FIFO customers commonly store luggage, bags, clothes, personal belongings, work uniforms, boots, PPE and sporting equipment, among other suitable items.

Yes — CrateHouse doesn't require a permanent Perth rental, and interstate FIFO workers can store belongings in Perth rather than transporting everything home and back between swings.

Yes — CrateHouse provides a consistent place to keep belongings between swings, whether or not the customer already has a home base in Perth.

Yes — CrateHouse is particularly well suited to apartment residents with limited storage space, such as those without a storage cage.

No car is needed — CrateHouse can deliver empty crates to an apartment for the customer to pack, then collect them once ready.

CrateHouse crates are approximately 1.0m x 0.6m x 0.5m, designed with ordinary apartment doors, corridors and lifts in mind.

Yes — CrateHouse can store belongings while a customer is between leases, waiting to move into a new home, or staying with friends or family in the meantime.

CrateHouse can still be used, though the minimum storage period is one month regardless of how short the actual gap between leases is.

Yes — students can store smaller amounts of belongings, such as luggage and loose items, without needing a full traditional storage unit.

Yes, subject to the one month minimum storage period — a common reason students use CrateHouse.

Yes — CrateHouse can store belongings while moving out of residential college, student accommodation, or between share houses.

Yes — CrateHouse can be used purely to clear space at home, without needing to be in the process of moving.

Yes — storage lets a customer clear space now without immediately deciding whether to donate, sell or discard something.

Yes — CrateHouse can provide somewhere to store suitable sentimental belongings, including while a family takes time to decide what should happen to a loved one's things.

Yes — CrateHouse provides small-volume storage for Perth businesses, offices and other organisations, helping free up office space without renting another room.

Businesses commonly store documents, archives, office supplies, marketing materials, equipment, event gear and suitable overflow stock.

Yes — CrateHouse can deliver empty crates to a workplace for a team to pack onsite, then collect the packed crates without anyone needing to drive to the facility.

Yes — each crate has its own identifying number and status, with contents notes that can be recorded against it.

Yes — small businesses can start from a small amount of storage and scale up, retailers can store suitable overflow or seasonal stock, and professional services businesses such as accountants or law firms can use it for organised offsite document storage.

Get in touch with CrateHouse or use the online get-started process to create an account, provide details, add a payment method, and have storage assigned — the setup process typically takes only a few minutes.

Yes — a CrateHouse account is used to manage storage and assigned crates, with a payment method added as part of setup.

Tell CrateHouse roughly what needs to be stored — customers can start with an estimate and adjust the amount of storage up or down later.

Yes — CrateHouse's East Perth facility is just past Claisebrook Station, only a short distance from the Perth CBD.

CrateHouse can be reached on 08 6245 7978 or at [email protected].

No — CrateHouse can be used by customers from across Perth, not only those living in East Perth itself.

For a relatively small amount of belongings, CrateHouse avoids renting a fixed-size storage room that's mostly unused space, since customers only pay for the crates or luggage items they actually need.

Yes — personal belongings are packed into individual crates, while luggage and bags are stored separately as standalone items, so customers can mix both in the same account.

CrateHouse frees up space at home while keeping belongings stored securely offsite and accessible whenever they're needed.